Frequently Asked Questions
Everything you need to know about our organic products and delivery services.
What does 'Organic' actually mean for Biona products?
All Biona Organic products are certified organic, meaning they are grown without the use of chemical pesticides, herbicides, or synthetic fertilizers. We prioritize soil health, biodiversity, and sustainable farming practices.
Are your products suitable for vegans and vegetarians?
The vast majority of our range is vegan and vegetarian. We clearly label our packaging and website product pages with dietary icons to help you identify plant-based options easily.
How do you ensure the quality and safety of your food?
We maintain strict quality control standards and hold BRCGS certification. Every batch of our products is traceable back to the farm, ensuring full transparency and food safety from field to fork.
What is your shipping policy for perishable items?
We use specialized eco-friendly insulation and chilled packaging for perishable goods. Orders are shipped via express courier to ensure your organic groceries arrive fresh within 24-48 hours of dispatch.
Do you use BPA-free packaging?
Yes, we are committed to safety and sustainability. All our cans are BPA-NI (BPA Non-Intent), and we are actively working to reduce plastic across our entire range by using glass and recyclable paper where possible.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food items. However, if a product arrives damaged or does not meet our quality standards, please contact our support team within 48 hours for a full refund or replacement.