Returns & Refunds Policy
At Biona Organic, we are committed to providing the highest quality organic food. If your order arrives damaged or incorrect, you can return it within 14 days of receipt for a full refund or replacement.
Contact Support
Email our customer service team with your order number and photos of any damaged or incorrect items within 48 hours of delivery.
Authorization
Wait for our team to review your request and issue a Return Merchandise Authorization (RMA) number and the return shipping address.
Package Your Items
Securely pack the products in their original, unopened packaging to ensure they are not damaged further during transit.
Receive Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing